How To Purchase From Ouma
1. Sending inquiry
The customer browses our website and sends us the inquiry for the interesting products.
Normally, we will get back with our best offer within 6 hours. For urgent inquiries, you are welcome to reach us by mobile or instant messenger (WhatsApp / Wechat).
2. Offering Quotations
After receiving the inquiries from our clients, we will work out the best packaging bags or film rolls quotations accordingly.
3. Free Samples for Quality Check
After approval of quotation, we can offer existing pouch samples in stock for quality check, free of charge. Then the clients will have a realistic idea of our product quality.
4. Transaction Confrimation
Once the client is agreeable to our quotation and samples, we will settle all transaction details with the client before sending the sales contract and proforma invoice.
5. Sending Sales Order (SO) & Proforma Invoice (PI)
We will prepare the sales order showing all transaction details, and proforma invoice about terms of payment, and send to the client by email with the format of PDF.
6. Down Payment Arranged by Clients
The client will be supposed to make the down payment (normally 30% of order volume) as soon as possible, upon receipt of SO & PI. The lead time will always count from the day of deposit receipt, instead of order date.
The payment methods available:
- T/T
- Western Union
- Paypal
- LC
7. Making Printing Plates & Color Swatches
For printing pouches, we will arrange to make printing plates upon receipt of down payment. Normally it takes 7-10 days to prepare printing plates.
After printing plates are ready, we can arrange to offer color swatches with printing on plastic film for approval.
8. Launch Mass Production
Upon receiving approval of samples and color swatches from the client, we will launch mass production accordingly. If necessary, we will send mass production samples to clients for approval. If no requirement, we will arrange shipment once the production is completed.
9. Balance Payment
Once the mass production is finished, we will send photos of finished products to clients. The clients are supposed to arrange to make balance payment as soon as possible. This is the regular trade practice for new clients.
The payment methods available:
- T/T
- Western Union
- Paypal
- LC
10. Arranging Shipment
After receipt of the balance payment, we will arrange shipment as order instructions, and send all shipping documents to clients as soon as possible.
11. After-Sale Service
We will keep in touch with the clients, after delivery of the goods. We will keep improve our service and product quality based on the feedback and suggestions from our clients. And offer all supports we can to the clients.